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FAQ

What is Freeze Dried?

Our freeze dried treats are made in-house through a process called lyophilization or cryodesiccation using a specialized freeze drying machine. The duration of the process varies from 4-30 hours based on the moisture content. The machine freezes the food at extremely low temperatures then a vacuum is created while gradually warming the food causing sublimation where water transitions directly from a solid to a gas. This results in a unique, crunchy and flavourful freeze dried treat intensifying the original flavours and locking in any present nutrients.


Where is ‘pick up’?

When selecting pick up as your option at check out your order will be available to collect in-store at shop 7/57 Ashmole Road Redcliffe, QLD during opening hours. You will receive a message/email when your order is ready. Please bring proof of order e.g. order number and note the stores opening hours. If these hours don’t suit your schedule please contact us and we will work in with you to arrange a time.


Can I shop in-store?

Absolutely! Our shop is located on the beautiful Redcliffe Peninsula in QLD and is now open from WEDNESDAY - SATURDAY each week.


Why are some items close to their best before date?

Since a majority of our items are imported, they can have the date in different formats (America, for example, write their dates backward to Australia). The items can also take a fair amount of time travelling here from their country of origin. We will always test an item once it is near a best before date and if it is fine continue to stock the product at a reduced price.

Freeze dried items have an extended shelf life due to the process so can be stable for many years if unopened and stored correctly. Direct sunlight, air and moisture will cause the process to reverse and destroy the product. 


Where is my order?

Once your order has shipped you will receive a tracking number to help track the parcels’ movements on the Aus Post website. Please enquire with Aus Post or the relevant courier company if there are any issues.


How long will my order take to receive?

All time frames listed below are approximates only and may not apply in high demand or holiday periods. Munchies Gone Mad will aim to have your order packed and dispatched within 48hrs. The rest is up to the courier company.


Standard postage: 3-7 days

In-store pick up: 1-2 days

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